REFUND AND CANCELLATION

Returns & Exchanges:

We will request you to share an image of your product. For your order to qualify as a return or exchange:

• You must raise a return request by emailing us on info@zoffco.com in within 24 hours of receipt of your order.
• Product packaging, labels & tags must not be tampered with
• Product must be in perfect condition.
• Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality
• Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge where applicable will not be refunded
• Refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 7-10 working days.
• You will have to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit

Cancellations:

The whole order amount will be refunded if the order is cancelled before dispatch, lost or undelivered. We do not accept cancellations once the order has been shipped. 

You can cancel an order before it being shipped and only within 12 hours of placing the order.

ZOFFCO reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Note: Personalized product orders cannot be cancelled / refunded once the order is processed.